PRIVACY POLICY

Taxify Solutions Technology Limited (Taxify NG)

Effective Date: 1st January, 2026

1. Introduction

Taxify Solutions Technology Limited, operating under the public brand name Taxify NG (“Taxify NG”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website at https://taxify.ng, register for an account, submit an enquiry, request a service or communicate with us through our available channels.

Taxify NG supports individuals, businesses, companies and organisations in navigating compliance and official-service requirements in Nigeria. Depending on the service requested, we may need to process personal information, business records, identity details or tax-related information to coordinate the relevant service.

This policy should be read alongside any specific privacy notice or information we provide when you use a particular service.

2. Information We Collect

The information we collect depends on how you interact with Taxify NG and which services you request.

2.1 Personal and Contact Information

This may include:

  • Full name.

  • Email address.

  • Telephone number.

  • Contact and correspondence details.

  • Information you provide when submitting an enquiry or requesting assistance.

2.2 Business and Organisational Information

Where relevant to a requested service, we may collect:

  • Business or company name.

  • Business registration details and Corporate Affairs Commission (CAC) records.

  • Business address and contact information.

  • Information about the type of entity and its activities.

  • Documents and supporting information needed to assess or coordinate a requested service.

2.3 Identity and Tax-Related Information

Where necessary for the service you request, we may process:

  • National Identification Number (NIN) or other identity details.

  • Tax Identification Number (Tax ID or TIN), where applicable.

  • Tax registration and filing information.

  • PAYE, VAT, withholding tax and other relevant tax records.

  • Other identity or compliance documents required for a particular process.

Please provide sensitive or identity-related information only through the channels and processes designated for the relevant service.

2.4 Communications and Service Information

We may retain information contained in your communications with us, including enquiries, service instructions, submitted documents, requests for assistance and relevant correspondence with our team or authorised service partners.

We may also maintain records of service requests, actions taken, progress updates and documents associated with the delivery of a service.

2.5 Technical and Website Information

When you visit our website, certain information may be collected automatically, depending on the tools and technologies in use. This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device and operating-system information.

  • Pages visited and interactions with the website.

  • Date and time of access.

  • Cookie identifiers and similar technical information, where applicable.

2.6 Information You Provide Through Other Channels

If you contact us through WhatsApp, email, telephone or another supported channel, we may process the information you provide to respond to you and manage your enquiry or service request.

We encourage you not to send information that is unnecessary for your request.

3. How We Collect Information

We may collect personal information when you:

  • Complete a form on our website or App.

  • Sign up for or use a Taxify NG account or service.

  • Request business registration, tax, documentation or other compliance assistance.

  • Contact us by email, telephone or WhatsApp.

  • Send documents or information required for a requested service.

  • Subscribe to updates or other communications, where offered.

  • Browse or interact with our website through technologies such as cookies or analytics tools, where enabled.

Where applicable, we may also receive information from an authorised representative, service partner, public record or other source involved in delivering a service you have requested. We will handle such information in accordance with applicable law.

4. How We Use Personal Information

We may use personal information to:

  • Respond to enquiries and provide customer support.

  • Create or administer accounts, where available.

  • Assess your service requirements and explain relevant next steps.

  • Coordinate business registration, tax filings, documentation and other requested services.

  • Prepare, review or submit information and documents where authorised and applicable.

  • Communicate service status, requests for further information and progress updates.

  • Maintain service records and respond to complaints or disputes.

  • Manage our website, diagnose technical issues and improve service delivery.

  • Protect our services, prevent misuse and maintain appropriate security.

  • Comply with applicable legal, tax, regulatory and record-keeping obligations.

  • Send optional updates or marketing communications where permitted by law and, where required, with your consent.

We aim to use information only for purposes that are specified, legitimate and compatible with the reason for collecting it.

5. Lawful Bases for Processing

Under applicable Nigerian data-protection law, personal information must be processed on an appropriate lawful basis.

Depending on the circumstances, Taxify NG may rely on one or more of the following:

Performance of a contract or steps taken at your request: For processing needed to provide a requested service, manage an account or take steps before entering into a service arrangement.

Legal obligation: For processing required to comply with applicable laws, regulatory requirements or lawful requests from competent authorities.

Consent: For activities where consent is the appropriate lawful basis, such as certain optional communications or non-essential cookies where required. When processing is based on consent, you may withdraw it, subject to applicable law.

Legitimate interests: Where permitted by law, for appropriate purposes such as maintaining website security, preventing misuse, administering our operations or improving our services, provided that these interests do not override your applicable rights and interests.

The applicable basis depends on the particular activity. Accessing our website or contacting us does not, by itself, constitute consent to every type of personal-data processing.

Where required by law, we will provide additional information about the purpose and lawful basis for a particular processing activity.

6. How We Share Personal Information

Taxify NG does not sell personal information for money or rent personal information lists for others to use for their own marketing.

We may disclose personal information, where necessary and appropriate, to the following categories of recipients:

6.1 Authorised Service Partners

We may share relevant information with authorised service partners or professional providers involved in delivering a service you have requested. The information shared should be limited to what is reasonably necessary for that purpose.

6.2 Government and Regulatory Authorities

Where relevant to your request or required by law, information may be submitted to or verified with the appropriate public authority. Depending on the service, this may include the Corporate Affairs Commission, relevant tax authorities or the National Identity Management Commission.

Any such disclosure must have an appropriate basis and be handled in accordance with applicable requirements.

6.3 Technology and Operational Service Providers

We may use service providers to support website hosting, communications, forms, data storage, security, analytics and other operational functions. Where these providers process personal information on our behalf, appropriate arrangements and safeguards should be maintained as required by law.

6.4 Professional Advisers and Legal Authorities

We may disclose information to professional advisers, auditors, insurers, courts, law-enforcement bodies or other competent authorities where necessary for legitimate professional purposes, the establishment or defence of legal claims, or compliance with applicable law.

6.5 Business Changes

If Taxify NG undergoes a merger, restructuring, acquisition or transfer of business operations, personal information may need to be considered as part of that process. Any resulting handling or transfer must be subject to applicable legal requirements and appropriate safeguards.

We do not authorise recipients to use personal information for purposes incompatible with the authorised disclosure.

7. International Data Transfers

Some technology or service providers may store or process information outside Nigeria. Where personal information is transferred to, or accessed from, another country, Taxify NG will assess the applicable legal requirements and ensure that the transfer is supported by an appropriate legal basis and the required level of protection or safeguards.

Where required by law, we will provide additional information about relevant transfers and safeguards.

8. Data Security

Taxify NG takes reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Depending on the systems involved, safeguards may include access controls, restricted access to documents, security measures for website operations and appropriate handling procedures for identity, tax and business records.

Access to personal information should be limited to people and service providers who need it for an authorised purpose.

No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security.

Where a personal-data breach occurs, we will assess and respond to it and make notifications to affected individuals or the relevant authority when required by applicable law.

9. Data Retention

Taxify NG retains personal information for no longer than is necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Retention may depend on:

  • The type of service requested.

  • The nature and sensitivity of the information.

  • Applicable tax, regulatory, accounting and record-keeping obligations.

  • The need to maintain records of service delivery.

  • The resolution of complaints, disputes or legal claims.

  • Security, fraud-prevention and audit requirements.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise dispose of it securely, subject to applicable legal and operational requirements.

The specific retention period may differ between service records, identity documents, communications, website logs and other categories of information.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functionality, remember preferences, maintain security or understand how visitors use the website.

Depending on the tools enabled, these technologies may process information such as device details, browsing activity, cookie identifiers or interactions with website pages.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may also be able to manage cookies through your browser settings and any cookie controls provided on our website.

Disabling certain cookies may affect some website functions.

11. Your Data Protection Rights

Subject to the Nigeria Data Protection Act, 2023 and other applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate, incomplete or outdated information.

  • Request deletion of personal information where the law permits.

  • Request restriction of certain processing activities where applicable.

  • Object to certain processing, including processing based on legitimate interests, where applicable.

  • Withdraw consent where we rely on consent as the lawful basis for processing.

  • Request a copy of certain personal information in a portable format where the legal requirements for data portability apply.

  • Exercise applicable rights in relation to decisions based solely on automated processing.

  • Lodge a complaint with the Nigeria Data Protection Commission where you believe your data-protection rights have been infringed.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to comply with a legal obligation or establish, exercise or defend a legal claim.

To submit a privacy request, contact us using the details in Section 15. We may need to verify your identity before acting on a request. We will respond within the period required by applicable law.

If we cannot fulfil a request in full, we will explain the reason where required.

12. Third-Party Websites and Services

Our website may link to third-party websites or services, including government portals, payment services or communication platforms.

Those third parties may have their own privacy notices, terms and practices. Taxify NG does not control the privacy practices of independent third parties.

When you follow an external link or use a third-party service, review the applicable privacy information and share only the information needed for your purpose.

13. Children’s Personal Information

Taxify NG’s services are generally intended for adults and for individuals acting on behalf of businesses or organisations. We do not knowingly collect children’s personal information in circumstances where such collection is prohibited or requires authorisation that has not been obtained.

Where a service legitimately involves a child’s information, we will apply the requirements and safeguards required by applicable law.

If you believe that a child has provided personal information to us inappropriately, contact us so that we can assess the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data-handling practices, technology or legal obligations.

The updated version will be published on this page with a revised effective date. Where required by law, we will provide additional notice or take other steps before implementing material changes.

We encourage you to review this page periodically.

15. Contact Us and Privacy Requests

If you have questions about this Privacy Policy, want to exercise a data-protection right or have a concern about how your personal information is handled, contact:

Taxify Solutions Technology Limited
Public brand: Taxify NG

Email: [email protected]
WhatsApp: +234 814 895 1971
Website: https://taxify.ng/

Please use the subject line “Data Privacy Request” for privacy-related enquiries where possible.

We may ask for information needed to verify your identity and understand your request. Please do not send additional identity documents or sensitive information unless they are reasonably necessary and we explain how to provide them through an appropriate channel.

You may also contact the Nigeria Data Protection Commission through its official website, https://ndpc.gov.ng/, if you wish to raise a data-protection concern or complaint.

This Privacy Policy is intended to explain Taxify NG’s personal-data practices. It should be read alongside any service-specific notices or other applicable terms we provide.

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